What happens during my first visit?
During your first visit you can expect the following:
- When you call us to schedule an appointment, let us know If you have a referral from your doctor.
- Arrive 20 minutes before your appointment is scheduled & bring your picture ID & insurance card.
- You will be seen for the initial evaluation by the therapist.
- The therapist will discuss the following:
- Your medical history.
- Your current problems/complaints.
- Pain intensity, what aggravates and eases the problem.
- How this is impacting your daily activities or your functional limitations.
- Your goals with physical therapy.
- Medications, tests, and procedures related to your health.
- The therapist will then perform an objective evaluation.
- The therapist will then formulate a list of problems you are having, and how to treat those problems. A plan is subsequently developed with the patient's input. This includes how many times you should see the therapist per week, how many weeks you will need therapy, home programs, patient education, short-term/long-term goals, and what is expected after discharge from therapy. This plan is created with input from you, your therapist, and your doctor.
What do I need to bring with me to my first visit?
Picture ID & Insurance card & prescription from your doctor if you have one.
How many visits will I need?
That’s completely dependent on your injury. You will be evaluated frequently to see how your progressing. A full course of PT is usually 8-12 visits per MD prescription. This can take up to 3 prescriptions per episode of care. So 1-3 months depending on the seriousness of your problem and how chronic it may be.
What do physical therapists do?
Physical therapists apply research and proven techniques to help people get back in motion. They are trusted health care professionals with extensive clinical experience that will examine, assess, and then treat to reduce the necessary aspects of your symptoms and utilize education to prevent the conditions from worsening. Anything that limits the body’s ability to move and function in daily life is usually our focus to solve. (Adapted from the American Physical Therapy Association website. See APTA.org for more information).
Does your facility submit claims to my insurance company?
As a service to our patients, we will gladly file claims with your insurance company on your behalf. In order to appropriately submit these claims, we will need to obtain a copy of your insurance identification card to ensure that we have the necessary information.
Do you treat all ages?
What should I wear to my appointment?
Dress comfortably with loose fitting clothing so the therapist can examine the area we’ll be evaluating & treating.
How do I make an appointment?
You can get in touch by phone ( 210 - 692 -7070 ) or use the form under the contact page. Alternatively use the quick and easy online booking page once it is up and running.
Do I have to be referred by a doctor?
No, physiotherapists can assess and treat without referral by a doctor. However most health insurers require a doctors referral before they authorise cover of fees, some only require a phone call.
How long does each treatment take?
Usually 40 – 60 minutes per visit to start; this can increase to 2 hours in some cases.
Who pays for the treatment?
Usually your insurance company. You can ask our receptionist about it when you make your first appointment.
How does the billing process work?
We will bill your insurance company & depending on your insurance, you will be responsible for copays and co-insurance.
Is physical therapy painful?
Our philosophy is “no pain IS gain”. Some treatments can be uncomfortable, but not having any pain is key to our success since most patients come to us already in pain. We need you to communicate if having any pain so we can adjust your treatment plan if necessary.
Can a family member wait for me in the lobby?
Adults are welcome to wait in the lobby. Children under 12 cannot be left unsupervised. During Covid we recommend all family members wait in car.
Do you perform Department of Transportation (DOT) physicals?
- Ancillary Care Services (ACS)
- Beech Street
- Blue Cross/Blue Shield Par Plan
- Community First Health Plan
- Medicare B Certified
- Molina Healthcare
- Multiplan Managed Care, Inc.
- National Choicecare, Inc.
- PHCS Private Health Care System
- Pro American Managed Care
- Superior Health Plan
- Texas Star Network
- Texas True Choice
- United Healthcare
- Optum Physical Health (UHC PT Management))
- Texas Mutual
- Humana (choice care network, HMO, PPO, SA HMOX, Medicare HMO, Medicare PPO)
- Texas Medicaid and Healthcare partnership (TMHP)
We see and treat patients for a wide range of conditions and diagnoses. Please visit our Services for an extensive list of conditions and diagnoses we see patients for.
Physical Therapy at MedCenter Rehab is proud to have physical and occupational therapists on staff who have obtained and achieved advanced certifications in orthopedics, sports, hand therapy, manual therapy, and pedorthics.
We will check with your health insurance provide to determine if outpatient physical therapy services are covered under your plan. We recommend that you confirm your insurance coverage.
Please give us at least 24 hours notice for rescheduling or cancelling your appointment. You may also call our office at +1 (210) 692-7070
Ask us a Question
Feel free to ask any physical therapy related questions over the phone, or get send your question via this form below. Your message will be dispatched directly to our staff who will answer as soon as they can.